FREQUENTLY ASKED QUESTIONS

At Melow, every product is exclusively designed by our in-house team. Each design tells a unique story — created with intention, creativity, and individuality that reflects our brand’s vision.

No. All our items are printed on demand. That means your order is made especially for you after purchase, helping reduce waste and ensuring exclusivity.

All designs are created by Melow’s own designers. Each piece is thoughtfully developed to align with our concept-driven, story-based approach to fashion.

Since our products are made to order, returns and exchanges are not supported if a customer ordered the wrong size, color, or simply changed their mind. However, if the product arrives damaged or there is a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery.

You can request a replacement or refund through My Account → Orders and provide a clear photo showing the issue. If multiple products with the same design are affected, please include an additional photo (or video) showing all the items in one frame for confirmation. There is no need to return the damaged product.

Since our products are made to order, you may cancel your order within 12 hours of placing it. After this time, it may already be in production.